Worth knowing
General
1. Check-in and check-out time
Check-in starts at 4:00 PM, and check-out is until 10:00 AM. Upon request and subject to availability, the property manager may approve an earlier check-in or later check-out. Please inquire in advance: tel. +48 535 353 298.
2. Does the hotel accept pets?
Yes, White Holiday welcomes pets. An additional fee applies. Please confirm the details by phone: +48 535 353 298 or by email rez.whiteholiday@gmail.com.
3. Is parking available on the hotel premises?
The property provides space around the cottages and apartments. Detailed information regarding parking arrangements is available from the property manager: tel. +48 535 353 298.
4. Does the hotel offer free Wi-Fi access?
Yes, complimentary Wi-Fi is a standard amenity in all cottages and apartments.
5. Is the hotel family-friendly?
Yes. The cottages offer spacious interiors with multiple sleeping areas, fully equipped kitchens, and access to outdoor space. Please contact us regarding any special requirements: tel. +48 535 353 298.
6. Is the hotel accessible for guests with disabilities?
Please contact us directly to confirm the accessibility features available: tel. +48 535 353 298 or rez.whiteholiday@gmail.com.
7. Is early check-in or late check-out possible?
Yes, upon request and subject to availability. Requests for late check-out should be made by 10:00 AM on the day of departure. Contact: tel. +48 535 353 298.
Rooms
8. What amenities are available in the rooms?
Cottage (75 m²): Living room with a 50" LED TV and a sofa bed, two upstairs bedrooms, fully equipped kitchen (induction hob, dishwasher, microwave, kettle, capsule coffee machine, refrigerator), bathroom with shower and hairdryer, Wi-Fi, balcony, iron, and ironing board. Apartment (35 m²): Bedroom with a 160 × 200 cm bed, living room with a sofa bed, fully equipped kitchen, bathroom with shower and hairdryer, and Wi-Fi.
9. Is it possible to add an extra bed or request a baby cot?
The sofa in the living room provides additional sleeping space. For baby cots, please contact the property manager: tel. +48 535 353 298.
10. Are the rooms non-smoking?
Yes, smoking is strictly prohibited inside all cottages and apartments. Smoking is permitted outdoors only.
Packages
11. How can I book a package?
Through the booking system at whiteholiday.pl, by phone at +48 535 353 298, or by email rez.whiteholiday@gmail.com. Direct bookings through the website guarantee the lowest price.
12. Does the hotel offer monetary gift vouchers?
For information regarding monetary vouchers, please contact us directly: tel. +48 535 353 298 or rez.whiteholiday@gmail.com.
13. Does the hotel offer holiday packages or special offers?
Yes. Available options include a New Year's Eve package (from PLN 3,400) and a 7-day Christmas package (from PLN 5,000). Current offers are available on whiteholiday.pl under the "Packages" section.
14. Can I purchase a package as a gift voucher?
For gift voucher inquiries, please contact us: tel. +48 535 353 298 or rez.whiteholiday@gmail.com.
Attractions
15. What attractions or facilities are available at the hotel?
White Holiday offers the following facilities for an additional fee: a hot tub (outdoor hot bath), sauna, and a bonfire area. Reservations: tel. +48 535 353 298.
16. What attractions are located near the hotel?
The property is situated on the trail leading to Wysoki Kamień (1,058 m above sea level). Nearby attractions include Kamieńczyk Waterfall (approximately a 45-minute walk), Death Bend, and Szklarki Waterfall. Other nearby attractions include Dinopark, IQlandia, Cieplice Thermal Baths, Krucze Skały, the Crocus Reserve, Julia Glassworks, and more. In winter, guests can enjoy Ski Arena Szrenica with over 12 km of ski slopes and more than 100 km of cross-country trails.
17. Does the hotel offer recreational or sports equipment rentals?
The property does not operate its own rental service. However, bicycle and sports equipment rental shops with full service are available in the Szklarska Poręba area.
18. Does the hotel provide entertainment programs for children or adults?
White Holiday is a small, intimate cottage resort and does not offer organized entertainment activities. Numerous family attractions are available nearby, including Dinopark and IQlandia.
19. Are there hiking or cycling trails nearby?
Yes. The property is located directly on the trail to Wysoki Kamień. The area offers 12 cycling routes of varying difficulty levels, as well as the Euroregional "Liczyrzepa" ER-2 trail.
Dining
20. What are the restaurant's opening hours?
White Holiday does not have a restaurant. All units are equipped with fully fitted kitchens for self-catering. Restaurants are available in the center of Szklarska Poręba.
21. What type of cuisine does the restaurant serve?
The property does not have a restaurant. Guests prepare meals using their own fully equipped kitchens.
22. Is the restaurant available only to hotel guests?
Nie dotyczy — White Holiday nie posiada restauracji.
23. Is table reservation required?
Not applicable – White Holiday does not have a restaurant.
24. Does the hotel offer buffet breakfast?
A buffet breakfast is not available.
25. Is it possible to organize special events?
For event organization inquiries, please contact the property manager: tel. +48 535 353 298 or rez.whiteholiday@gmail.com.
SPA/Wellness
26. What are the SPA opening hours?
The property does not have a traditional SPA area. A sauna and outdoor hot tub are available for an additional fee. Opening hours and reservations: tel. +48 535 353 298.
27. Is advance reservation required for treatments?
Advance booking for the sauna and hot tub is recommended: tel. +48 535 353 298 or rez.whiteholiday@gmail.com.
28. Is the SPA available to non-hotel guests?
The sauna and hot tub are primarily intended for White Holiday guests. For external access inquiries, please contact: tel. +48 535 353 298.
29. Does the SPA include a sauna or swimming pool?
A sauna and outdoor hot tub are available on the premises. There is no swimming pool. Use of these facilities is subject to an additional fee: tel. +48 535 353 298.
30. Are towels and bathrobes provided?
Yes, towels are provided as standard in every unit. For information regarding bathrobes, please contact the property manager: tel. +48 535 353 298.
31. Can the water facilities be used without a reservation?
The property does not have a water park. The sauna and hot tub require prior reservation: tel. +48 535 353 298.
Business
32. Does the hotel have conference rooms?
White Holiday is a small leisure property and does not have conference facilities.
33. What equipment is available in the conference rooms?
Not applicable – the property does not have conference rooms.
34. How many people can the conference room accommodate?
Not applicable – the property does not have conference rooms.
35. Does the hotel provide technical support during events?
Not applicable – the property does not have conference infrastructure.
Contact
36. In which languages can guests communicate with reception?
The property manager communicates in Polish and English. For other language requirements, please contact us in advance: tel. +48 535 353 298.
37. Does the hotel have a 24-hour reception desk?
White Holiday does not operate a traditional reception desk. The property manager is available during agreed hours. For urgent matters: tel. +48 535 353 298.
Reservations and Payments
38. What payment methods are accepted?
At the time of booking, payments can be made by credit card (Visa, Mastercard, Eurocard, etc.) or electronic/bank transfer (Przelewy24). Please note that there is no payment terminal on-site. The remaining balance must be paid in cash or by bank transfer 14 days prior to arrival.
39. How can I cancel or modify my reservation?
Free cancellation is available up to 45 days before arrival (the deposit will be refunded within 21 days). Cancellations made less than 45 days before arrival result in forfeiture of the deposit. Contact:rez.whiteholiday@gmail.com lub tel. 535 353 298.
Stay and Policies
40. Does the hotel charge a local tourist tax?
Yes. The local tax is PLN 3.30 per person per night and must be paid in cash on site.
Children and Families
41. Do children receive discounts on accommodation?
Please contact us directly regarding children's discounts: tel. +48 535 353 298 or rez.whiteholiday@gmail.com.
42. Are high chairs available?
Please inform the property manager at the time of booking: tel. +48 535 353 298 or rez.whiteholiday@gmail.com.
Pets
43. Are there additional charges for pets?
Yes, an additional fee applies for pets. Please confirm the amount at the time of booking: tel. +48 535 353 298 or rez.whiteholiday@gmail.com.
44. Are there restrictions regarding the size or number of pets?
Please contact us directly regarding any restrictions: tel. +48 535 353 298 or rez.whiteholiday@gmail.com.
Additional Information
45. How can I receive information about current special offers?
Offers are available on whiteholiday.pl, Facebook (facebook.com/whiteholiday), and Instagram (@_whiteholiday). You may also subscribe to the newsletter or contact us by phone at +48 535 353 298.
46. Does the hotel offer complimentary luggage storage?
Please contact the property manager regarding luggage storage outside standard check-in/check-out hours: tel. +48 535 353 298.
47. Are hairdryers and towel sets provided in the bathrooms?
Yes. Every bathroom is equipped with a hairdryer, and towels are provided as standard for each guest.
48. Are the rooms cleaned daily?
Cleaning is performed after the end of each stay. Housekeeping during the stay is available upon request. For details: tel. +48 535 353 298.
49. Does the restaurant offer vegetarian or vegan dishes?
The property does not have a restaurant. Guests use their own kitchens. Restaurants serving vegetarian and vegan cuisine can be found in the center of Szklarska Poręba.
50. Does the hotel offer an electric vehicle charging station?
For information regarding electric vehicle charging facilities, please contact the property manager: tel. +48 535 353 298 or rez.whiteholiday@gmail.com.
51. Is Room Service available for guests?
No. White Holiday is a cottage-style property and does not offer Room Service. Guests use their own fully equipped kitchens.
52. Is there an elevator on the premises?
The cottages and apartments are ground-floor and first-floor buildings without elevators. Guests with reduced mobility are encouraged to contact us: tel. +48 535 353 298.
